Customer service

How can we help you?

Do you have questions about your order, delivery, or another topic? Through the topics below, you can find quick and easy answers to all your questions.

Our opening hours are Monday to Friday from 08:00 to 17:00. Are we unavailable, but would you like to leave a message? Then please send us an email at info@hofmananimalcare.nl.

All questions answered

Welcome to our FAQ section! Here you will find answers to the most frequently asked questions about our services and features. Do you have other questions? Feel free to contact us!

How do I place an order?

Orders can be placed in several ways:

  • Online: via our B2B online platform
  • By phone or by e-mail
What is the delivery time for my order?

View our shipping costs page or dropshipping page for current information on delivery times and costs. Of course, you will receive a Track & Trace code for every order.

Not everything I ordered has been delivered; what now?

Products that are not in stock will, if available, be included with your next order. If you would like to add anything to this or cancel any products, please contact our customer service department. 

How are shipping costs calculated?

Shipping costs are calculated according to the most current transport rates and are displayed transparently while creating the dropshipping order. You will see the costs before you place the order.

For some countries, we apply a carriage-paid threshold. View the current information on the shipping costs page.

Couldn't find what you were looking for?

Email us

Feel free to send us an email; our internal sales specialists will be happy to assist you.

Send an email

Call us

Our internal sales specialists are ready to help. Call us at +31 (0)548 54 52 77.

Call us

WhatsApp us

We are happy to assist you via chat. Our specialists typically respond within 15 minutes during business days.

Start WhatsApp