Dropshipping

Our warehouse is
your warehouse

Dropshipping is the ideal solution if customers want to order a product that you do not have in stock. Place a dropshipping order with Hofman Animal Care and we will ensure that the customer receives the order delivered under your company name.

Why choose dropshipping?

Hold less own inventory
Less storage space required
Free service: no hidden/extra costs
Customers receive the package under your company name
Plaats een order

No products in stock?

No problem!

Easily place a dropshipping order at Hofman Animal Care via our website. You can almost always use dropshipping, whether it concerns 1 product or a full pallet. Do you order before 3:00 PM? Then the order will be delivered to your customer the very next day.
More than 15,000 items in stock
100% in stock and available for immediate delivery
Own unique concepts
View the costs here

All questions answered

Welcome to our FAQ section! Here you will find answers to the most frequently asked questions about our services and features. Do you have other questions? Feel free to contact us!

Call us

+31 (0)548-545277

Email us

info@hofmananimalcare.nl

What is the dropshipping service of Hofman Animal Care?
  • With dropshipping, your webshop orders products directly from Hofman Animal Care, and we ship them straight to your customer under your company name.
  • You do not need to hold any stock yourself; your webshop can offer products without a warehouse or storage.
  • Dropshipping is available for both small and large orders.
What are the benefits for my webshop?
  • Orders placed before 3:00 PM are shipped the same day (not applicable to advance payments).
  • Low shipping and handling fees for dropshipping.
  • More than 8,000 products available in stock for various animal categories.
  • Fully traceable shipments via Track & Trace.
  • Delivery throughout Europe, exclusively to countries within the EU.
How is it being set up?
  • You register as a partner/dealer with Hofman Animal Care. Once this is completed, you can log in to the B2B platform and place orders immediately.
  • Orders can be placed via the online platform, by phone, or by email.
  • When placing a dropshipping order, you will see the shipping costs in advance; everything is transparent.
  • Private label products are not available in combination with dropshipping.
What are the payment options?
  • New dealers are set to prepayment or a deposit by default.
  • After a number of orders and once sufficient trust has been established, other payment options can be discussed.
  • There are no additional subscription fees for our dropshipping service; this applies to the standard dropshipping orders we support.
How do returns work?
  • Returns are always processed through the reseller; we do not have direct contact with the consumer.
  • Complaints, defects, or returns must be submitted to us via your company.
  • To submit a return or complaint, please fill out the form on our website. This allows our team to handle the matter quickly and correctly.
  • We recommend reporting complaints or defects as soon as possible.

Data Connection Options

API

  • Access to our API for retrieving product information.
  • Automatic order processing.
  • Product information is updated instantly.
  • Integrating an API with your webshop requires customization.

CSV

  • Access to our CSV feed, featuring product information in plain text.
  • Opening it in Excel results in a clear file containing descriptions, photos, labels, categories, prices, etc.
  • In most webshops, you have to manually import an Excel file, which means updates must always be performed manually.
What should I keep in mind when using CSV or API?
  • Always carefully check which products may or may not be sold. In the CSV and API, you will find columns indicating whether a product is, for example, “URA”, “REG NL”, “Cascade”, “KBA”, etc.
  • If a product does not fit your range, do not add it to your webshop.
Do you provide assistance with manuals and integration?
  • We do not provide a concise manual on the method or processing of the link. We only supply the necessary product information. Importing or linking is entirely up to your system.
  • We have many clients with diverse webshops and levels of expertise, which means there is no standard line for what is or is not used. Success depends on the capabilities of your webshop and the knowledge that you or a third party can contribute.

KONG may not be sold by every reseller; you must have an authorization code for this.
What is KONG's European Partner Programme?
  • Legally approved selective distribution system for authorized KONG Partners, selected based on objective criteria.
  • Protects Pet Specialty businesses by restricting the sale of KONG products to companies that do not meet the criteria.
  • Provides access to the KONG Asset Library, featuring images, videos, product information, and marketing materials.
What are the criteria for applicants?
  • Your business must be a pet specialty store with an established reputation and a track record in the retail of high-quality pet toys and supplies.
How do I request an authorization code?
  • Submit an application via the European Partner Program.
  • If your company meets the selection criteria, you will receive official written approval from KONG.
  • You are only authorized to sell KONG once you have received the unique authorization code.
I have my authorization code, what now?
  • Once you have the code, it must be processed in our system.
  • This can be done via a completed form or by sending an email to info@hofmananimalcare.nl.